Frequently Asked Questions


Orders, Deliveries and Payment

Q: What is the minimum order?

A: For Metro Manila orders, there is no minimum order, however, for outside Metro Manila, minimum order is 2. Please note that we need to collect a small fee on very small orders within Metro Manila to cover delivery. Just add shipping fee of P150.00 for orders less than 2000 pesos and you will get quality wines arriving in the best condition to your doorstep. But once you try our wine, we’re sure you’ll be ordering by the box!

Browse here for full details on standard shipping rates.

Q: How long does shipping take?

A: For orders within Metro Manila, our standard Service Level Agreement or “SLA” for fulfilment of orders is 2 business days or less. In case of inclement weather conditions (i.e. heavy rain or typhoon), please expect delay. We’ll generally contact you within 24 hours of receiving your order to confirm delivery time and location.

Browse here for full details on delivery lead times.

Q: Do you deliver outside of Metro Manila?

A: Yes, Winery Philippines delivers outside of Metro Manila. Browse here for details regarding deliveries outside Metro Manila.

Q: What payment options are available?

A: Upon checkout, you can decide from a variety of different payment options – through credit card, bank deposit, direct debit or cash-on-delivery or PayPal. Cash on Delivery is only applicable to orders within Metro Manila.

Q: Can I use Welcome500 in any purchase? What’s the minimum purchase requirement?

A: Welcome500 is not applicable to use for any of the Kavino Club plans, bundles, discounted items, and select premium wines such as but not limited to Moet & Chandon, Veuve Clicquot, Dom Pérignon, and Krug. The minimum purchase requirement is Php 1,500.00.

Its use is limited to one use per customer.

Q: Can I use/apply multiple discount codes to one order?

A: As a general rule, we do not allow use of multiple discount codes to a single order. However, you may use the codes separately provided that you meet the minimum stated purchase requirements for that given code.

Q: Can I use/apply a discount code to a previous or orders in progress?

A: As a general rule, codes cannot be used for previous orders or orders in progress.

Q: What are the conditions of your discount codes?

A: In general, discount codes are not applicable for use in any of the Kavino Club plans, bundles, discounted items, and select premium wines such as but not limited to Moet & Chandon, Veuve Clicquot, Dom Pérignon, and Krug. The minimum purchase requirement is Php 1,500.00, unless otherwise stated.

Quality, Guarantee and Services

Q: How do we ensure we buy quality wine?

A: We only sell wines we love. That means you won’t find anything in our range that we won’t drink ourselves. We are currently sourcing our wines from Australia and USA and work directly with wineries and the best Manila wine suppliers to ensure we only carry genuine boutique, quality wine.

To ensure you receive your wine in the best condition, we properly store our wines in an air-conditioned warehouse and make sure we deliver within 2 hours after it has left our facility.

Q: What if I’m not happy with my purchase?

A: Buy wine with confidence knowing that if you’re not entirely satisfied with the quality of your wine, you can return it for a replacement or full refund. We only require that the bottle you would like to return be at least half full.

Q: What services do you offer?


Buy Wine

Through our online wine store, you are one click away from affordable quality wines to having it delivered to your door. No need to brave Manila traffic!

Sounds great! Take me to the wine store!

Corporate Wine Service

For fuss-free office parties, executive meetings, and conferences, we offer discounts on bulk wine purchase delivered to your preferred venue.

For corporate events, beautifully styled corporate wine tastings or full service wine bar are also offered perfect in making a great impression on high-valued customers.

Our range also boasts of premium quality wines that would be ideal corporate gifts or giveaways to VIP clients.

For inquiries on our corporate wine services, contact us at sales[at]winery[dot]ph.

Private Event Wine Service

The first of its kind, we deliver quality wine services such as wine tastings and full serviced wine bars to avid wine drinkers and budding wine lovers so they can impress and de-stress.